Local rail commuters will be familiar with the frustration that comes when trains are delayed, or when one comes that is too full to board, leaving you standing on the platform not sure how long the journey is going to take.
You may not be aware of a scheme called “Delay Repay”. If your journey is delayed by 30 minutes or more, for whatever reason, you are due compensation.
These levels are set by the Department for Transport:
Delayed for 30 to 59 minutes – Claim 50% compensation of your single ticket or 50% of the relevant delayed portion of your return ticket
Delayed for 60 to 119 minutes – Claim 100% compensation of your single ticket or 100% of the cost of the relevant portion of your return ticket
Delayed for 120+ minutes – Claim 100% compensation of the cost of your single ticket or 100% cost of your return ticket (i.e. both portions, not just one way)
To claim under this scheme from Northern, click here
To claim under this scheme from Transpennine Express, click here
Since this scheme began I have received complaints from a number of Northern customers. It can take a long time to receive the compensation; it can be difficult for people with System One travel cards to be appropriately compensated; and many people experience delays that aren’t quite 30 minutes long but are still very inconvenient.
As you can see below, I have raised these issues with the Secretary of State for Transport and I hope to receive official responses in the near future. Passengers deserve a better deal from our transport system and when standards aren’t met they should be properly compensated.