It’s a familiar story now for local rail users; cancellations, delays, overcrowded services, poor customer information.
Following huge public and political outcry the Government have tasked the Office of Rail and Road (ORR) to hold an inquiry into the disastrous new timetable that was introduced in May.
The inquiry will draw conclusions and make recommendations based on an assessment of the causes, consequences and management of the disruption to avoid a repeat of these problems for passengers, other users and railway staff in the future.
ORR want to hear from passengers about their experiences.
If you visit this page – https://www.surveymonkey.co.uk/r/3TPYWHV – there is a survey that you can complete. Please share it with anyone who has been effected by the rail disruption.
This is a good opportunity for people to make their voice heard and demonstrate to the Government just how severe an impact the disruption has had on people’s lives. You need to respond by 20th July.
ORR say they will publish an interim report in September, and final recommendations by the end of the year.
I will continue to push the Government over this issue. The Transport Secretary needs to take some responsibility, and recognise that issues with the service go back much further than the timetable change.