On 12th November Andrew Jones MP was appointed the new Rail Minister. As regular readers of my blog will know, I have a wide range of concerns about our local railways and I wanted to bring these to the attention of the new Minister.
One of the issues that I wrote to him about was the problems with Delay Repay, Northern’s compensation scheme.
Delay Repay is supposed to cover all ticket types. But people with “multi-modal” tickets that cover a combination of trains, buses or trams, are unfairly having their claims rejected.
Northern are currently claiming that they can’t compensate Bolton’s commuters because of disputes over terms and conditions with bus companies in Yorkshire. (click here for a blog on that)
This has been going on for months now and passengers deserve better. I wanted the new Minister to take some initiative, help to resolve the dispute, and help my constituents access the compensation that they are entitled to when Northern fail to meet expected standards.
Unfortunately it seems that the new Minister is as keen to shrug off responsibility as the Transport Secretary. You can read his letter in full below where he confirms that multi-modal ticket holder should be entitled but seemingly has little interest in ensuring that this actually happens.
The Department for Transport need to make sure that rail operators are delivering on the standards expected. I will continue to lobby Ministers and Northern to seek a resolution to this in the interests of rail passengers.