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Cancelled or packed - Bolton's trains

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Sadly there seems to have been no reprieve for local commuters as problems continue to plague our local trains.

Some months ago, in an email to one of my constituents, the Northern Rail Regional Director who covers our area said that he looks after 14 different lines on the network and yet 90% of all complaints come from Bolton.

I continue to engage with the rail operators to ensure that my constituents know what is happening and why, and to push them to improve the quality of services as quickly as possible.

This morning my Twitter is filled with messages like these:

 

People depend on services to turn up so that they can get to work, and nobody should ever be forced to spend a trip into Manchester squashed into a toilet with two other people.

I have written to Northern this morning to raise specific concerns about the way people have been treated today.

On 20th April I will be meeting representatives from Northern, First Transpennine Express and Network Rail. I’m certain we will discuss issues like electrification, overcrowding, reliability, short-formed trains, the loss of our Scottish services, and customer service/information.

I will be asking for clear steps to resolve the problems that Bolton residents face every day. Long term promises about improvements five years from now might sound nice, but I’ve been hearing promises like that for the last twenty years, local residents need real help now.

 

Update: 16:15 17/4/18

I have received the following message from Liam Sumpter, Regional Director at Northern, following my complaint on behalf of local residents about the terrible service this morning.

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